.

OUR PROMISES TO EACH CUSTOMER

Our company's main products include gas&oil-fired boiler , coal-fired boiler , biomass boiler , thermal fluid heater and other series with more than 400 varieties of specifications.

1. Pre-sales service: Full day service: 7*24 hours of counseling service: offering the most effective and fastest service to resolve any problems for customers.

2. After signing a contract: Strictly perform the requirements according to contract, guarantee the customer's delivery time, and guarantee the product quality.

3. If you have any questions about the selection, purchase and installation of boiler parts, please contact us.

1. Arrange on-site engineers for supervising installation, arrange commissioning training for free, and train operators in safety and technology aspects.

2. Establish the service file management system, follow up and communicate with users in time, pay a return visit by e-mail at least once a month, and monitor customer' start up, maintenance and management.

3. Warranty period: the warranty period shall be 18 months after the delivery of the equipment or 12 months after the equipment is put into operation.

4. After the warranty period, our equipment is with product lifetime service; Only travel expenses and salary is charged for maintaining cost.


Technology

About Technology

gas-fired boilers
coal-fired boilers
biomass-fired boilers

Our company's main products include gas&oil-fired boiler , coal-fired boiler , biomass boiler , thermal fluid heater and other series with more than 400 varieties of specifications.High efficiency, low back pressure, ultra-low NOx emissions.Elegant design with low surface temperature and low heat dissipation.Allow for safe and fully automatic operation.


4-Full service

1. Full-process:From receiving goods, supervising installation, commissioning, assisting customers repairing, maintaining, and managing, carefully service customer until the end.

2. Full Day:7*24 hours of counseling service, offering the most effective and fastest service to ensure that the loss caused by the failure for customers is minimized.

3. Full aspects:Regularly inspect and visit all customers as per plans, and effectively carry out a series of maintenance and maintenance services for customers' equipment.

4. Full spirit:Patiently listen to customers' opinions and requirements, carefully solve their problem and provide high-quality services, and refuse any gifts privately.


Pre-sales service

Full day service: 7*24 hours of counseling service: offering the most effective and fastest service to resolve any problems for customers.


After signing a contract

Strictly perform the requirements according to contract, guarantee the customer's delivery time, and guarantee the product quality.


After-sale service

1. Arrange on-site engineers for supervising installation, arrange commissioning training for free, and train operators in safety and technology aspects.

2. Establish the service file management system, follow up and communicate with users in time, pay a return visit by e-mail at least once a month, and monitor customer' start up, maintenance and management.

3. If customer has any problem, our company has a service mailbox: lexie@zozen.com We are ready for visitors to contact us in 24 hours every day, no rest during holidays.

4. Warranty period: the warranty period shall be 18 months after the delivery of the equipment or 12 months after the equipment is put into operation.

5. After the warranty period, our equipment is with product lifetime service; Only travel expenses and salary is charged for maintaining cost.



Leave Your Message!

If you want to know more about our products or have after-sales problems, you are welcome to contact us.
Contact us for more details about our boilers, solutions and services.

Contact us